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Cybercounselling - Level 1

 

Instructors

Mary MacDougall, Lawrence Murphy,
Dan L Mitchell and Paul Parnass

(meet the instructors)

"Cybercounselling - Level 1" is a three module course designed for experienced counselling practitioners who want to be accessible to their clients via e-mail. The first module is designed as an introduction to Cybercounselling and is intended to provide participants with an experience of learning that will help them decide whether to continue with modules two and three in order to be granted Cybercounselling: Level 1 certification. Certificates are issued jointly by the University of
Toronto, Faculty of Social Work and Therapy Online.

Participants will improve their online counselling skills and professionalism. The course is highly interactive and personal with a low student/teacher ratio. Online group and dyadic processes are used so that the entire course is a forum to practise text-based communication skills. Participants from around the world will study and discuss assigned readings, learn about and use secure e-mail technology, practise a diverse range of therapeutic communication skills and tools, engage in role-play, and receive supervision.

The course employs a "practitioner-researcher" model and covers the three areas that are essential to the provision of a professional, ethical, and effective e-mail counselling service:
  • Text-based communication and counselling skills
  • Ethical issues
  • Technological issues and skills

Assignments are given on a weekly basis. Every Friday evening an electronic lecture will be sent out by the course facilitator. Students review the lecture along with the course website section appropriate to that session and complete the assignments by the following Thursday.

Individuals complete their course work in an asynchronous manner. Because of this, participants can fit the course work into their individual schedules to complete each session's assignments within specified deadlines. Participants who have plans to travel while the course is underway will be able to continue their participation, as long as they have Internet access.

Participants are expected to engage with one another and contribute to the course as adult learners knowledgeable in the field of counselling. Each Module includes one specific activity for which there is personal clinical feedback from the facilitator

The full course (i.e.: all 3 modules) lasts 12 weeks and the work load involves approximately five to seven hours per week. Please carefully consider your ability to schedule these hours into each week.

Read the Orientation Document to learn more.

Learning Goals and Expected Outcomes:

Participants who complete the course will be able to

  1. Use e-mail encryption technology, including encrypted attachments, in professional counselling relationships (both individuals and groups)
  2. Use online client registration and tracking tools
  3. Demonstrate, in simulated online counselling relationships, effective use of at least five counselling skills that are unique to text-only cyberspace
  4. Provide resolutions for at least three ethical issues that are unique to asynchronous online counselling
  5. Critique or comment on at least two theoretical or practical issues that are unique to online counselling relationships
  6. Explain to a simulated online client at least eight unique characteristics of online counselling (i.e., client orientation to online counselling)
  7. Demonstrate, with a simulated client, the use of the practitioner-researcher approach to evaluating the online counselling process
  8. Demonstrate, with a fellow participant, the use of visual imagery to deepen an online relationship
  9. Evaluate his/her level of preparedness to deliver online counselling in his/her current counselling practice

Participant Feedback:

"It is an empowering and professional course that I would encourage all therapists to participate in."
- Phyllis, Ontario

"You [the instructors] were wonderful. The layout is clear and sequential. I found it a blessing to have such structure.... I appreciate the way that I can 'hear' your voice in your instructions."
- Victoria, China

"There is nothing that I can think of that I had hoped we would learn but didn't. I was most interested in learning clinical skills. I believe that I got that and much more."
- Peter, Ontario

"I really enjoyed the Cybercounselling course and have mentioned it each time I have spoken around Australia about my research. "
- Carole, Australia

Experiential Learning Activities:

Participants will

  • continually practise online text-only communication and relationship building skills in their interactions with other participants and the instructors
  • provide online counselling via role-play
  • use the PrivacEmail Professional system, including many of its features, in their interactions with other participants and the instructors. (There is no charge for the use of PrivacEmail Professional for duration of the course and 30 days beyond.)
  • receive feedback from peers and instructors, as well as one-to-one eSupervisionTM once per Module

Course Prerequisites:

"I am using cybercounselling skills with my face to face clients who I see in my day job, and when keeping in touch with former clients. It has professionialized the way I contact them - I never take anything lightly, or dash off an email anymore!"
- Mary Lynn, Toronto

Minimum Hardware and Software Requirements:
  • Both Windows and Apple computers may be used
  • Dial-up Internet access is slow. High-speed access is recommended.

Tuition fees for Level 1 (as of fall 2010)

(all amounts in Canadian Dollars):

Module 1 $383
Module 2 $383
Module 3 $383

Click HERE to register!

Questions? Please e-mail Lawrence Murphy

or call 519-831-9141 (Ontario)
or 1-888-437-2794 (toll free in North America).

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