Many other online counselling agencies charge a fee for each e-mail sent to their clients, regardless of how much time the counsellor spends on the message. In contrast, we charge by the hour of counsellor time. When you bare your soul to a professional counsellor, you deserve to be treated with the utmost care and honour. In order to deeply connect with you, understand you, and write a carefully worded therapeutic reply, we feel it is necessary to give you a full hour of our undivided attention.

Our counsellors are unparalleled experts in online counselling. Each holds a minimum of a Master's degree and has at least 10 years of in-person counselling experience, plus certification specifically for online counselling, and three years experience providing online counselling.

Our fees are $85.00 (Canadian) per hour of counsellor time given to reading and responding to your TherapEmail™. (This hour includes a 10 minute allowance for your counsellor to deal with administrative matters.) This is enough time for your counsellor to read your TherapEmail and reply deeply and thoughtfully to your concerns.

Payment is required in advance of each TherapEmail session through PayPal.